Leadership Challenges Lynell Shattls Leadership Challenges Lynell Shattls

Why Strong Leaders Get Stuck Doing the Work Themselves

Some of the strongest leaders I coach don’t stall because they lack skill. They stall because they try to understand everything before they let anyone else move.

Some of the strongest leaders I coach don't stall because they lack skill. They stall because they're trying to understand everything before they let anyone else move.

I recently worked with a leader who had this pattern. She had a capable team, but she felt responsible for knowing every piece of the work inside and out. So she did it herself first, analyzing every implication so she could review it with full confidence. The result was a slower process, a stretched calendar, and a team waiting on her.

What was really going on

She had spent more than a decade at her company. She knew her role, her team, and the people across the organization, and she was a trusted advisor. Then she moved to the other side of the business. Suddenly the relationships and context that had made her so confident weren't there, and her doubt crept in.

When confidence dips, many of us retreat to what feels safe. For her, that meant doing the work instead of leading it. It looked like diligence, but it was procrastination in disguise. She was avoiding the very strengths that made her the top candidate for the role.

What the Energy Leadership Index showed

Her Energy Leadership Index results made the pattern easy to see. She had a lot of energy in Level 5, the level of vision and possibility. She saw opportunities everywhere. She also had strong Level 3 energy, which is about getting things done and knowing how to deliver.

That combination is powerful, and it was also keeping her stuck. With so much possibility in view, she lived in her head, thinking it all through and trying to cover every angle before acting. Analysis felt like progress, but it was really paralysis.

What shifted

We focused on letting go. She practiced trusting her team to do the work and stepping back from the urge to master every detail first. She realized she could lead and learn at the same time. She didn't need to be the expert on everything before she directed anything.

As she let go, she got back to what she does best: setting direction, asking sharp questions, and developing her people. The work moved faster, and so did she.

A question for you

Where are you doing the work yourself because it feels safer than leading it? If you've recently stepped into something new, like a new role, team or part of the business, notice whether your doubt is quietly steering you back to the doing. Your leadership strengths are what got you here, and they're still available to you.

If you tend to overthink before you act, you may also like How to Be More Decisive as a Leader. And if you have stepped into something new and feel pulled back into the doing, book a session with me.

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Leadership Challenges Lynell Shattls Leadership Challenges Lynell Shattls

Analysis Paralysis: When More Data Is Just Delay

One more analysis. One more stakeholder to loop in. One more round of approvals. It feels responsible, but every week a decision waits is a decision too. Here is how to be more decisive as a leader.

One more analysis. One more stakeholder to loop in. One more round of approvals. It feels responsible. But analysis paralysis at work has a cost, and every week a decision waits is a decision too, usually the worst one available.

What analysis paralysis is: the signs to know

Analysis paralysis is when gathering information becomes a way of not deciding. Some people call it decision paralysis. You can see it at work when:

  • A decision keeps coming back to the agenda without being made.

  • Someone keeps asking for more data, but no amount feels like enough.

  • More people get added to the conversation, and each one adds new questions.

  • The team is waiting, and work is stalling while the decision sits.

Signs you are stuck in analysis paralysis

  • You know what you would choose if you had to decide today, but you aren't deciding.

  • You keep refining a plan that was good enough weeks ago.

  • You present options instead of a recommendation.

  • You feel relief when a decision meeting is postponed.

  • You are more worried about being wrong than about the cost of waiting.

Often the need for more data is fear dressed up as thoroughness: fear of being wrong, of looking bad in front of the board, or of disappointing someone. The spreadsheet feels safer than the choice.

What I have seen and experienced in the field

In my years in leadership, I saw that some of the most capable people I worked with were also the slowest to commit. Their analysis was excellent. Their timing cost the business.

In my coaching work, some of the smartest leaders I coach are the slowest to decide, precisely because they are smart. They can see every risk, every angle and every way it could go wrong. So they keep researching, keep second guessing and keep waiting for a certainty that never arrives. Meanwhile, their teams wait with them.

Jeff's story

A client of mine, Jeff, loved data. No amount was ever enough. Before every presentation, he kept asking for more reports, more numbers, more angles, so he'd have every fact to consider. It looked like diligence. In many ways, it was procrastination.

That's when I knew I needed to be the straight-shooting coach. I asked Jeff for permission to share an observation. He said yes, so I told him what I was seeing: the more data he gathered, the further he got from actually presenting. Then I asked, "Is there any truth to that from your perspective?"

I don't take these moments personally. I follow my intuition when I get a nudge to speak up, and it's often these moments that get a client unstuck, helping them think differently and shift their awareness and mindset.

Jeff paused, then opened up. Earlier in his career, he'd been caught without all the information. He walked out of a presentation feeling like he had fallen flat on his face. He promised himself he would never be in that position again, so he decided to analyze everything possible, every time.

That was the real story. Jeff wasn't chasing data. He was protecting himself from embarrassment. Once he saw that, he could start asking a better question: not "Do I have enough information?" but "Do I have enough to make a good decision, and can I trust myself with the rest?"

My advice: how to break analysis paralysis

Use these steps to move forward:

  • Set a decision date. Put it in the calendar and tell the people affected.

  • Define "enough information" up front. Agree on the two or three questions that need answering. When they are answered, decide.

  • Ask whether the decision can be undone. Most can be adjusted later. Save your deepest analysis for the few that can't.

  • Narrow the options. Compare your best two or three, not six.

  • Name one decision owner. When everyone is consulted and nobody owns the call, nothing moves.

  • Treat it as a test. Try the choice for a set period, then review what you have learned.

When your team is stuck, ask, "What would we need to know to decide?" and "What happens if we wait another month?" Then agree who owns the decision and by when. Often the team is waiting for permission to decide without perfect information.

Learn to decide with confidence

A good decision made today almost always beats a perfect decision made too late. I coach leaders to make clearer decisions under pressure, lean on their team's strengths, and use the Energy Leadership Index to see where their energy is serving them and where it isn't, so they stop getting stuck in their own analysis.

If there is a decision you have been "researching" for far too long, book a session with me and let's look at it together.

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Leadership Challenges Lynell Shattls Leadership Challenges Lynell Shattls

Burnout at Work: Why Your Best People Hide It

Burnout rarely shows up where leaders expect. It often hits your most reliable people first, the ones who still hit every deadline and still say yes. Here are the quiet signs to watch for, and what to do when you see them.

Burnout at work rarely looks the way leaders expect. It is not always the person who is visibly struggling. Very often, it is your top performer: the one who still hits every deadline, still says yes and still looks composed in the meeting. That is exactly why it gets missed.

What burnout is: the signs to know

Burnout is more than a busy week or a tough quarter. The World Health Organization describes it as the result of chronic workplace stress that hasn't been successfully managed. It tends to show up in three ways:

  • Exhaustion: the person is drained most of the time, and a weekend or a vacation no longer fixes it.

  • Distance from the work: they become cynical, detached or irritated by work they used to care about.

  • Feeling less effective: they start to doubt themselves, or feel their effort no longer makes a difference.

Tiredness lifts with rest. Burnout doesn't, because the conditions causing it are still there on Monday morning.

Signs of burnout in top performers

Top performers burn out differently. Their results usually stay strong for a long time, so the warning signs are quieter. Not every sign shows up in every person:

  • They stop pushing back, even on requests that don't make sense.

  • Their hours creep later, and evenings and weekends quietly become catch up time.

  • They stop offering ideas and only answer what they are asked.

  • They seem shorter with people, even while the quality of their work holds up.

  • They take less time off, or take it and still answer every email.

  • They stop talking about what they want next in their career.

The reason is simple. When someone delivers, organizations give them more, and that is just as true when the extra output comes from AI, their "unpaid intern." Over time, being the dependable one becomes part of who they are, so saying no feels like failing and asking for help feels like admitting they can't cope. I call these people diamond leaders: they shine under pressure, and they are often the first to quietly burn out.

What I have seen, from HR and from coaching

I spent decades in accounting and global HR leadership before I became a coach, and I saw this pattern from the inside. The people who left suddenly, or whose performance dropped without warning, were rarely the ones anyone was worried about. They were the reliable ones. By the time it reached HR, the signs had usually been there for months.

Since then, I have spent more than 1,500 hours coaching leaders at over 60 organizations, and I see the same thing from the other side of the table. High performers often come to coaching for something else entirely: a promotion, a difficult team, a decision about their next move. Once we start talking, it becomes clear they are running on empty and have been for a while.

Burnout doesn't always look like exhaustion or long hours. Sometimes it looks like a high performer who quietly stops caring.

One of my coaching clients, Susan, was a talented professional in a highly specialized role. As a single mom with financial responsibilities, she felt trapped. She had convinced herself that finding a comparable position would be nearly impossible, so she stayed in a job that was slowly draining her energy.

Susan valued collaboration, trust and high quality work. But a difficult relationship with a coworker, and a boss who never addressed the tension, began to take their toll. When Susan earned a promotion, her boss chose not to announce it to the team, out of fear it would upset that coworker. Her success was kept quiet to accommodate someone else's behavior.

Over time, Susan stopped speaking up. She stopped trying to improve the team dynamics, and she stopped telling her boss what wasn't working. She still showed up and did her job, but the passion and initiative that once drove her were fading. She hadn't lost her ability to perform. She had lost her belief that anything would change.

Through the lens of the Energy Leadership Index, I could see her energy shift from Level 3, "I'll tolerate this and get the job done," toward Level 1, "Why bother? Nothing I do will make a difference." Instead of investing more in a place where she felt unsupported, Susan began building a side business that might one day give her the freedom to leave. She wasn't looking for more work. She was looking for something that made her feel energized, valued and in control again.

That is one of the quieter, more dangerous faces of burnout. When a valued employee stops raising concerns, the problem hasn't gone away. They have simply stopped believing it's worth the effort. So the question for leaders isn't only, "Are my people getting their work done?" It's, "Have they stopped telling me what's no longer working?" Sometimes the employee who has become the easiest to manage is the one you have already begun to lose.

My advice for leaders

If you see these signs in someone on your team, start with a private, unhurried conversation. You might say: "I have noticed you have been carrying a lot lately, and I want to check in. How are you really doing?" Then listen more than you talk.

  • Take something away before you add anything new. Ask what you can remove from their plate, and follow through.

  • Stop rewarding reliability with more work. Share the stretch projects and urgent requests across the team.

  • Ask what would help, rather than guessing. It might be fewer meetings, clearer priorities or a deadline moved.

  • Protect their time off. Make it clear you don't expect replies on evenings, weekends or vacation, and model that yourself.

  • Point them to support. That might be HR, your employee assistance program or a coach. If they are struggling to sleep, eat or function, encourage them to speak to a doctor.

  • Follow up in two weeks. One conversation is a start, not a fix.

Learn to keep your best people from burning out

Burnout is much easier to prevent than to recover from. In my coaching, I often use the Energy Leadership Index, an assessment that shows how a leader's energy shifts under stress, so the pattern is visible before it shows up in results. I work with leaders and HR teams on spotting the early signs, having the right conversations and building habits that let their best people perform at a high level without sacrificing everything outside of work.

To help leaders see where they are, I reframed the seven levels of the Energy Leadership Index as a journey from burnout towards recovery. The first four levels show the signs of burnout. The last three show the signs of recovery.

  1. Helplessness and overwhelm. Burnout feels immobilizing. Energy is at its lowest, and there's a sense of "I can't do this anymore." Signs of burnout: avoidance, procrastination, emotional withdrawal, frequent fatigue and a feeling of having no choice.

  2. Frustration and resistance. Anger and resistance build as you feel frustrated with your workload, team or leadership. Signs of burnout: irritability, snapping at colleagues, dwelling on challenges and resisting change or feedback.

  3. Rationalizing and coping. You try to "make it work" by rationalizing your stress, telling yourself "it's not that bad." Signs of burnout: surface-level productivity, self-talk that justifies the stress, and pulling away from deeper emotional needs.

  4. Caring and overextending. You focus on serving others, often at the expense of your own well-being. Signs of burnout: difficulty saying no, people-pleasing, and feeling drained yet fulfilled by supporting others.

  5. Opportunity-focused and resilient. Burnout begins to ease as you focus on creating solutions and seeing challenges as opportunities. Signs of recovery: a problem-solving mindset, collaborative energy and realistic boundaries.

  6. Creativity and flow. Your energy is restorative, and you are aligned with your purpose. Signs of recovery: innovative ideas, peak performance and inspiring others while keeping your own balance.

  7. Passion and vision. You are fully energized, visionary and deeply fulfilled. Signs of recovery: a profound sense of purpose and alignment, and feeling unstoppable, energized and free.

Where do you, or the people you lead, sit today?

If you recognize someone on your team in this post, book a session with me. We'll talk about what is going on and how you can support them, before you lose one of your best people.

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